Rules for access to the Cable Car

Without prejudice to the right of admission referred to in what follows, users of the Teleférico del Teide must assess, in advance, their capacity to use the facilities, in order to avoid endangering health, safety or the normal operation of the service.

Specifically, they must avoid using Teleférico del Teide’s service in the following circumstances:

• It is compulsory to use appropriate footwear, i.e., it is essential to wear closed mountain hiking or sports shoes with high-grip, non-slip soles. For safety reasons, it is expressly prohibited to ascend by cable car when wearing shoes with heels, wedge heels, platforms, water/aqua/beach shoes, flat-soled shoes, or open shoes.
• If they are accompanied by animals. This rule does not apply to guide and/or therapy dogs, which are allowed.
• Anyone under the influence of alcohol, drugs, or in any condition that may endanger their own safety or that of other service users.
• The facilities are not to be used by children under the age of 16 unless accompanied at all times by an adult.
• If the user has symptoms of altitude sickness, nausea, a temperature, physical pain or illness—or if they have a cardiovascular or neurological disease or other serious illness.
• People with cardiovascular conditions, pregnant women, and children under the age of 3 are not allowed on the Cable Car, because of the risks posed to their health by the altitude. If you have any health problems, please consult your doctor before planning your visit or booking your Teleférico del Teide tickets. People with diverse physical or motor functionality are not permitted to make the ascent by cable car because, due to the technical conditions that exist in the National Park, it cannot be guaranteed that they can be safely evacuated in the time allowed by the regulations.
• In general, if the user’s capabilities are impaired in a way that could interfere with the normal operation of the cable car.
• If a user behaves in an aggressive manner or is disrespectful of the surroundings, of other users or of Teleférico del Teide staff.
• Anyone not having the mandatory permit for descending on foot via one of the trails that require it, i.e. PNT 07 Montaña Blanca - La Rambleta, PNT 09 Teide - Pico Viejo - Mirador de las Narices del Teide, PNT 23 Regatones Negros, PNT 28 Chafarí, will be refused the right to use the ascent-only service.

Without prejudice to the above, Teleférico del Teide staff reserve the right to refuse admission to customers and users who could pose a risk to safety, health or to the orderly running of the service, or in cases of illegal use, vandalism, or anti-social / unethical conduct in relation to admission tickets, the cable car’s surroundings and facilities or the Teide National Park itself, thereby absolving Teleférico and/or its staff from any responsibility towards them and forfeiting their right to a refund.