Hi!
This is where you can manage your booking, either if the cable car is closed due to adverse weather conditions or technical issues and you want to change the time and date of your tickets, or unforeseen circumstances mean you need to change the date or cancel your booking.
If you bought your tickets through an agency, you should contact their sales point to make the necessary changes.
To manage your booking, all you need is your booking reference number and the e-mail address you used to make the booking.
Teide Today
And, speaking of the weather, here you can see what sort of day it is on Mount Teide. You can also view information on whether the facilities and trails are open, on the weather for the current day and the coming days, and on the conditions on the roads leading to Mount Teide. In addition, you can view webcams in real time. All this is certainly useful information to help you decide what to do about your booking.
Please remember:
Up to 3 date changes within a maximum of 1 year are permitted.
Please read this section for detailed information about what to do if the cable car closes. This is just a summary with a quick guide.
FREE CHANGES AND CANCELLATIONS
You may request a refund or change the date without any additional cost until 6.00pm on the day before the day for which your cable car tickets are booked, and up to 24 hours in advance for all other activities on Teide, except for the activities Sunset & Stars and Brunch with Teide Cable Car Ticket, which only have free changes or cancellations up to 48 hours in advance, and hiking activities which include a permit for accessing Mount Teide, where changes and cancellations are not allowed.
For private activities (except those including the Ascent to the Peak of Mount Teide), date changes or cancellations can be made free of charge up to 72 hours prior to the activity. After this period, the cancellation carries a charge of 50% of the amount. If the cancellation takes place with less than 24 hours’ notice, 100% of the amount will be charged. Up to 3 date changes within a maximum of 1 year are permitted.
For Cable Car ticket reservations only
If the cable car is closed on the day of your booking, you can choose, at no cost whatsoever, between:
- Change the time of the tickets for the same day as your original booking (in the event that the facilities reopen)
- Change the ticket date to another date
- Request a full refund of the amount paid.
If, for some reason other than the closure of the facilities, you need to change or cancel your reservation, you can do so free of charge until 6.00pm on the day prior to the reserved date. Once this period has elapsed, or if the reservation is made after 6.00pm on the previous day, changes will not be accepted, and in the event of a cancellation, customers will be charged the full cost of the booking.
Activities and excursions bookings
If you have booked one of our activities with Cable Car tickets included, and the cable car is closed due to adverse weather conditions or technical problems, we will put procedures into operation to ensure that you do not miss out on your Mount Teide experience—alternative routes and/or plans will be put in place. These are explained on your sales voucher and here in our Policy in the event of change.
If, for any reason, you need to change the date of your booking or cancel it, please bear in mind that you can do so up to 24 hours before the start of the activity, without incurring any charge. After this period, 100% of the amount will be charged.
For the Sunset & Stars activity, date changes or cancellations can be made free of charge up to 48 hours prior to the activity. After this period, the cancellation carries a charge of 50% of the amount. If the cancellation takes place with less than 24 hours’ notice, 100% of the amount will be charged.
For the Brunch with Teide Cable Car Ticket activity, reservations may be cancelled or the date of the activity may be changed free of charge up to 48 hours prior to the activity. After this period, 100% of the amount will be charged.
For private activities (except those including the Ascent to the Peak of Mount Teide), date changes or cancellations can be made free of charge up to 72 hours prior to the activity. After this period, the cancellation carries a charge of 50% of the amount. If the cancellation takes place with less than 24 hours’ notice, 100% of the amount will be charged. Up to 3 date changes within a maximum of 1 year are permitted.
Since hiking activities Ascent to the Peak by Cable Car and VIP ascent to the Peak by Cable Car include the permit to access the crater, we do not admit changes or cancellations once booking has been confirmed. This is due to the way the National Park’s permit issuing system works.
